Refund policy

Returns and refunds

You have 14 days from delivery of your order to request a return.

To be eligible for a return, the item must be returned in the same condition in which it was received, intact and complete with any accessories and its original packaging. The product may be handled only as necessary to verify its nature, characteristics and conformity, and must not show signs of use or damage attributable to the customer.

To request a return, contact us with your order number and the items you wish to return. We will provide the instructions required to complete the return.

Return shipping costs

If you return an item because you have changed your mind, the cost of returning the product is your responsibility.

We recommend using a tracked and adequately insured shipping service, particularly in view of the nature and value of the returned products. We cannot be held responsible for loss or damage occurring during return shipping arranged directly by the customer.

If you have received an incorrect, damaged or defective item, contact us before shipping anything: we will assess the case and, where appropriate, arrange a solution without return costs being charged to you.

Refunds

Once we receive the return, we will inspect the condition of the item and inform you of the outcome of your request.

Where a valid right of withdrawal is exercised, the refund will be made, wherever possible, using the same payment method used for the purchase.

For consumers to whom the right of withdrawal under European law applies, the refund also includes the cost of the standard delivery method originally offered. Any additional costs incurred by choosing a delivery method more expensive than the standard option are not refundable.

The refund will be issued within the time limits required by applicable law. Where permitted by law, we may wait until we have received the returned products or until the customer has provided evidence that they have been sent.

The time required for the amount to become available again in your account or on your card may depend on your bank or payment provider.

Personalised items

Unless otherwise required by applicable law, we do not accept returns of made-to-measure or clearly personalised items, such as jewellery made with custom details or engravings specifically requested by the customer.

This exclusion does not limit the customer's rights if a product is defective, damaged or does not conform to the order.

Defective or non-conforming products

Please inspect your order on delivery and contact us promptly if the product is defective, damaged or different from the item ordered.

Rights relating to defective or non-conforming products are separate from the ordinary right of withdrawal and remain guaranteed under applicable law.

Order cancellation

You may request cancellation of an order until the items have been fulfilled and handed over for shipping.

If the order has already been fulfilled, it will no longer be possible to cancel the shipment and, where applicable, you will need to follow the return procedure described above.

Contact

To request a return or receive assistance, contact us using the details shown on our website, specifying your order number and the reason for your request.